It comes with a.Once everything is working you can upgrade to Catalina. If you are using the WD software, then you need to contact WD to see if their software is compatible as I'm sure the WD website may contain misleading information.Good day I am a Macbook Air user and i just recently purchased my passport ultra 1tb. Being caught up with the reformatting problems, I accidentally erased all the contents of my device without first backing up the built-in installers and applications. It is my understanding that I WD My Passport for Mac WDBGCH0010BSL - hard drive - 1 TB - USB 3.0.The the desktop went black, was frozen for a while, and finally the whole process crashes back to desktop.Now I can't access my external HD at all. It had some important videos, images and content.I was going to use to to transfer around 100 GB of video data (gameplay capture 4K 60fps 55mbps) - after around 30% it said "can't open file - can't read" or something like that. I have a 1 TB WD My Passport HD. Then use the WD software to disable any security features on the WD drive. Then uninstall the WD software by following the manufacturer's instructions. Now use Disk Utility to erase the WD drive as GUID partition and MacOS Extended (Journaled) if you are only using it on a Mac or as GUID partition and ExFAT if you will share it with a Windows computer.Failing to reach the HD probably. Tried 2 different cables, and 2 computers.Tried Western Digital Data Lifeguard and it doesn't show up the HD up in the list, only on the lower one.Tried chkdsk /f /r and SFC - but both fail to even start - again STUCK.Nothing happens. If I click on it it will freeze up, not respond (load forever) and might say "drive is inaccessible" after a long time.I can't access the drive no matter what. The white light on the drive is blinking- but nothing happens.Even ejecting the drive via the taskbar gets forzen.If I open Disk Management it will open a frozen white window and will be stuck forever, not responding and slowing the PC.If I open file explorer (this computer) - I see the drive as "local drive e:" - not as "my Passport" (which was its original name).
![]() My Passport 1 Terabyte Upgrade To CatalinaI really need to recover the data and get the drive up and running again! Please help.EDIT: I did manage to detect it for 5 minutes using WD software - I ran a Quick Test and it passed without issues- then it disappeared.Click to expand.Glad to know I'm not the only one, at least. It's practically brand new. This external HD was used maybe 5 times and was sitting in storage for years. ![]() And it appears that i have about 3008 pending sectors and a bunch of bad ones which I assume are causing the issue. Also I got a message saying I need to format the drive befire I can use it.I tried to take advantage of the drive being recognised and listed.I used a software called Victoria to assess the S.M.A.R.T. And I woke up to it recognised by the PC although still inaccessible, and chkdsk got stuck at stage 2. I wonder.I come from another thread where I am having the same issue.I can't say that I found a solution but I think i'm getting somewhere.I left the drive plugged in overnight with chkdsk running. Seems 2-3 more users had the same problem lately (within the last 2 days?) here on Tom's. Especially one that was hardly in use and well kept.Wasted so many hours and nerves on this with zero progress.So yeah, any solutions will be deeply appreciated, I really need to get this drive running again!I'm going to keep tab on this post, because I'm desperate for a solution, so if anyone finds anything - please inform us!Glad to know I'm not the only one, at least. How do open a zip file for macI left it running for about 5h and it didn't move a bit.I tried recovering some of the data that it found and based on the graphs in task manager, it is transferring at around 30 kbps and maybe less! It took 9h to recover 300 mbs.It would take a lifetime to recover everything!It's such a piss off to know that my files are there but it's practically impossible to get them!I think I'll be sending the drive to a recovery company to see if they can do anything that I can't! However the scan also got stuck at some point. To my surprise my files are still there and the folder structure is in place too.
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